topic Re: no sky for about 30 minutes in Broadband

Re: no sky for about 30 minutes

Juned — Mon, 01 Apr 2024 16:59:03 GMT

Hi, no internet service for nearly an hour. The PON light is showing a red light during this period. I have reset both router and the white bt connector box that the router connects too. Is this common in the Woodford Green, London area?

Re: no sky for about 30 minutes

cookiemonsteruk — Mon, 01 Apr 2024 17:04:29 GMT

@Juned

There does appear to be a large spike in your area

https://istheservicedown.co.uk/status/sky/2633655-woodford-green-greater-london-england-united-kingdom

Are you able to call sky?

Re: no sky for about 30 minutes

Juned — Mon, 01 Apr 2024 17:31:49 GMT

Tricky to call them as it's proving very difficult to find a sky customer service contact number.

Re: no sky for about 30 minutes

cookiemonsteruk — Mon, 01 Apr 2024 17:36:16 GMT

@Juned

Keep an eye on this forum using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or red and blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.