topic Re: Broadband being activate 01/04 but no hub been delivered. in Broadband

Broadband being activate 01/04 but no hub been delivered.

Tee4 — Mon, 01 Apr 2024 16:07:32 GMT

My broadband is being switched from my current provider 02/04.
Openreach are connecting to Sky tomorrow, trouble is my hub isn't being delivered till 03/04!!!!
have rung & told if I cancel I will end up with no internet for 2 wks!!!

current provider told me to speak to Sky..

appalling .. what have I done..?!?!

Re: Broadband being activate 01/04 but no hub been delivered.

Daniel0210 — Mon, 01 Apr 2024 16:14:33 GMT

@Tee4

New hubs are delivered by Royal Mail so unfortunately you're not going to get it on a bank holiday.
https://helpforum.sky.com/t5/Community/Sky-Delivery-Schedule-Easter-Weekend/ba-p/4599525

Re: Broadband being activate 01/04 but no hub been delivered.

caesarome — Mon, 01 Apr 2024 16:12:16 GMT

There is nothing you can do but wait until the hub turns up on Wednesday. Receieving the hub a date late will not stop it from being activated.

Re: Broadband being activate 01/04 but no hub been delivered.

Tee4 — Mon, 01 Apr 2024 16:35:24 GMT

Yup...

so basically 2 days without internet..

Couldve pre empted the bank holiday and sent it out earlier couldn't they seeing as my current broadband service will switch off tomorrow too..🤷‍♀️