topic Re: Broadband not working in Broadband

Broadband not working

danyboy14 — Mon, 01 Apr 2024 13:27:00 GMT

Our broadband is not working but website says there is no fault.

Re: Broadband not working

Highlinder — Mon, 01 Apr 2024 14:34:13 GMT

@danyboy14 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Broadband not working

Kezza1 — Mon, 01 Apr 2024 14:50:36 GMT

My bbeoadband isn't working either and it is telling me there is an issue with my connection but that's all I can do with it. I have green on power and Wi-Fi, amber on voice and nothing on internet.

Re: Broadband not working

Highlinder — Mon, 01 Apr 2024 14:54:00 GMT

@Kezza1 Are you able to run the test I posted in the link above please.

Re: Broadband not working

Luke261 — Mon, 01 Apr 2024 15:24:39 GMT

I have the same issue. Broadband keeps dropping out. No light on the internet on sky box and PON light is now flashing on open reach box. Done all sky test and says everything is fine.