topic Re: The screens on Zoom keep freezing in Broadband

The screens on Zoom keep freezing

PhilipJ9 — Mon, 01 Apr 2024 12:39:56 GMT

We are connected to a few people on Zoom but all of the screens keep freezing. We have disconnected a number of devices from the WiFi

Re: The screens on Zoom keep freezing

GD1 — Mon, 01 Apr 2024 12:51:22 GMT

@PhilipJ9 Have you tried ethernet if possible?

Re: The screens on Zoom keep freezing

peter-marlow+1966 — Mon, 01 Apr 2024 13:41:47 GMT

If the screens are freezing , it might be down to there broadband speed, some of my family's screens freeze on my zoom, but it's because of there speed at there end so freezes with them, they are on fttc broadband, my screen does not freeze because I am on sky full fibre to the property gigafast broadband, one of my sons broadband speed is 60mps and the screen freezes unless he turn another of items off from the Internet at his home

Re: The screens on Zoom keep freezing

PhilipJ9 — Mon, 01 Apr 2024 14:15:02 GMT

Thank you. I do have sky fibre and my speed is generally just under 50mps. It became better after about an hour oddly enough. Maybe we're on a shared network and more were using it for the period of time ours was struggling?

Re: The screens on Zoom keep freezing

peter-marlow+1966 — Mon, 01 Apr 2024 14:20:22 GMT

Run a check on the my sky app, to see if you can upgrade to fttp fibre optic broadband, more stable and alot faster than fttc broadband,