https://helpforum.sky.com/t5/Broadband/Braodband-and-wifi-connection/m-p/4602243#M384979 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4010425">@Shaun40</a>&nbsp; What happens when you run the test in the link below</P><P>&nbsp;</P><P>Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.</P> Mon, 01 Apr 2024 09:28:32 GMT Highlinder 2024-04-01T09:28:32Z https://helpforum.sky.com/t5/Broadband/Braodband-and-wifi-connection/m-p/4602191#M384946 <P>I have just called the sky number and the automated call centre did a test and said i have an issue with the broadband</P><P>told me to go online and log the issue on there but couldnt get online because it doesnt recognise me</P><P>Why cant i just speak to someone about fixing the issue directly</P><P>&nbsp;</P><P>Can someone help me fix the lines for the broadband please</P><P>&nbsp;</P><P>We have to turn of the wi-fi on the devices to load anything</P><P>&nbsp;</P><P>not sure what else to put apart from Sky acknowledge there is an issue but cant speak to anyone to get it fixed (and we pay a fortune for sky yet its not working)</P> Mon, 01 Apr 2024 08:29:03 GMT https://helpforum.sky.com/t5/Broadband/Braodband-and-wifi-connection/m-p/4602191#M384946 Shaun40 2024-04-01T08:29:03Z https://helpforum.sky.com/t5/Broadband/Braodband-and-wifi-connection/m-p/4602243#M384979 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4010425">@Shaun40</a>&nbsp; What happens when you run the test in the link below</P><P>&nbsp;</P><P>Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.</P> Mon, 01 Apr 2024 09:28:32 GMT https://helpforum.sky.com/t5/Broadband/Braodband-and-wifi-connection/m-p/4602243#M384979 Highlinder 2024-04-01T09:28:32Z