topic Re: Old router in Broadband

Old router

raymond18 — Sun, 31 Mar 2024 13:51:59 GMT

When should I send old router back after upgrading to fttp from fttc

Re: Old router

Highlinder — Sun, 31 Mar 2024 14:14:25 GMT

@raymond18 Did Sky send you a new router for your service, what router did you have and what have you got now from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Old router

raymond18 — Sun, 31 Mar 2024 14:16:49 GMT

Hi yes sky sent me a sr203, to replace er115.

Re: Old router

Highlinder — Sun, 31 Mar 2024 14:50:59 GMT

@raymond18 Would keep hold of it until Sky ask for it. But going by what is going on with the er115 now going obsolet you might not have to send it back again. So just wait to see if Sky asks for it back.

Re: Old router

raymond18 — Sun, 31 Mar 2024 14:55:13 GMT

Thanks for reply, I just didn't want to get charged for not sending back.

Re: Old router

Highlinder — Sun, 31 Mar 2024 15:14:42 GMT

@raymond18 If they send you packing for it or ask for it back then you can ask them to send materials to pack it in. If they do keep that proof of posting very safe and if they do then come back to you that it was not sent you have it to prove you did.