topic Re: Hub security in Broadband

Hub security

Kenny+Fedup — Sun, 31 Mar 2024 12:42:30 GMT

Just moved to SKY hub/broadband, received a call from SKY to tell me the hub is set to public. Agreed for them to call back-they said 30 minutes.
Three days later and noooooo callllll

tried online help with no luck.

now what?

Re: Hub security

cookiemonsteruk — Sun, 31 Mar 2024 12:45:09 GMT

@Kenny+Fedup

@Kenny+Fedup wrote:

Just moved to SKY hub/broadband, received a call from SKY to tell me the hub is set to public. Agreed for them to call back-they said 30 minutes.
Three days later and noooooo callllll

tried online help with no luck.

now what?

Sounds like a scam to me. Sky doesn't contact customers on such matter or is there any setting to change to private

Re: Hub security

GD1 — Sun, 31 Mar 2024 13:01:27 GMT

@Kenny+Fedup I would agree woth @cookiemonsteruk this sounds very much like a potential scam.

No ISP would actively call you, and no ISP would tell you your hub needs to be set to public as on Sky hubs there is no such settings.

Are you having a specific issue with Sky Broadband?

Re: Hub security

TimmyBGood — Sun, 31 Mar 2024 13:02:39 GMT

@Kenny+Fedup wrote:

received a call from SKY to tell me the hub is set to public.

I agree with @cookiemonsteruk : 'set to public' doesn't really have any meaning in this context unless the router has manually been configured by the user to have no encryption, and an ISP wouldn't call their customer under those circumstances (they very rarely do at all)

Re: Hub security

Kenny+Fedup — Sun, 31 Mar 2024 16:19:15 GMT

The hub works fine. I get 'this site not safe' when going onto internet. Even sky.com

the caller actually said the router/hub was set to public and needed to be taken off that setting.

will call sky in the morning

Re: Hub security

TimmyBGood — Sun, 31 Mar 2024 16:56:18 GMT

@Kenny+Fedup wrote:

the caller actually said the router/hub was set to public and needed to be taken off that setting.

There is no such setting.

Re: Hub security

cookiemonsteruk — Sun, 31 Mar 2024 16:58:24 GMT

@Kenny+Fedup

They're getting round to duping you into downloading remote desktop software

Re: Hub security

Kenny+Fedup — Sun, 31 Mar 2024 16:59:19 GMT

Thank you so much ☺️

I think I should report this to Sky in the morning