topic Re: Broadband issues in Broadband

Broadband issues

Ilario — Fri, 29 Mar 2024 21:38:37 GMT

My connection is an ongoing spinning. Very disappointed

Re: Broadband issues

Highlinder — Fri, 29 Mar 2024 22:03:34 GMT

@Ilario Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Broadband issues

Ilario — Sun, 31 Mar 2024 11:36:07 GMT

An engineer came around but he didn't fix anything

Re: Broadband issues

Highlinder — Sun, 31 Mar 2024 12:29:05 GMT

@Ilario Did they give you any indication that it would need someone else to look at this. Was this engineer from Sky or Openreach?

Re: Broadband issues

Ilario — Sun, 31 Mar 2024 12:32:25 GMT

Openreach and he didn't tell me anything but the connection was ok. However, the issue is still there. I move to sky to get an improvement. They really let me down

Re: Broadband issues

Ilario — Sun, 31 Mar 2024 12:39:14 GMT

Could be the router th problem?

Re: Broadband issues

TimmyBGood — Sun, 31 Mar 2024 13:08:31 GMT

@Ilario wrote:

I move to sky to get an improvement. They really let me down

Changing ISP cannot by itself resolve an underlying issue in the Openreach infrastructure.