topic WiFi in Broadband

WiFi

Rick100 — Sun, 31 Mar 2024 11:08:07 GMT

the WiFi is constantly dropping out. It is impossible to watch anything online. Been going on for a while now
thanks

rick

Re: WiFi

Chrisee — Sun, 31 Mar 2024 11:15:19 GMT

@Rick100 do you mean the broadband connection tomthe hub or the Wifi connection from the hub to your device. Check the LEDs on the hub if the canter one changes from green to amber it means there is a line issue if so run the connection test in the My Sky app which works over a mobile as thst will tell you if there is a known issue affecting your line. If there isn't call Sky to report the fault.

If the connection lightvstays green you have an issue in your home with wifi.

Re: WiFi

Rick100 — Mon, 01 Apr 2024 17:21:35 GMT

Hi. All devices are constantly being cut off when the internet drops. It is happening all day everyday.