topic Re: Internet/Broadband keeps cutting out. in Broadband

Internet/Broadband keeps cutting out.

Bossvis86 — Fri, 29 Mar 2024 21:00:40 GMT

The internet keeps cutting out at random intervals. Shows "Technical Error" in blue ribbon across top of screen. Reset the connection on my Sky Box - still drops out Reset the Router - still drops out Checked the App, Test Broadband shows no issues, wifi shows no issues. Dunno what else to do? App came back and said no issue so no engineer required... but we can't watch anything as it cuts out intermittently... very annoying.

Re: Internet/Broadband keeps cutting out.

Highlinder — Fri, 29 Mar 2024 21:31:34 GMT

@Bossvis86 Are you testing the broadband when the issue is happening or only when it is up and running okay?

Re: Internet/Broadband keeps cutting out.

Bossvis86 — Fri, 29 Mar 2024 21:40:18 GMT

That's the annoying thing, I run it when it kicks out, but by the time it gets in a result, it's back online... it's intermittent and very annoying.

Hopefully it's not a recurring thing. Will see if it's ongoing tomorrow.

Re: Internet/Broadband keeps cutting out.

Highlinder — Fri, 29 Mar 2024 22:02:59 GMT

@Bossvis86 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474