topic Re: Internet connection in Broadband https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/4600658#M384562 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3088697">@Chris+hawkins</a>&nbsp; The service checker is used to check for problems in your area, but not an individual.</P><P>&nbsp;</P><P>Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.</P> Fri, 29 Mar 2024 18:54:14 GMT Highlinder 2024-03-29T18:54:14Z Internet connection https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/4600642#M384557 <P>Internet went down during bad weather yesterday, came back on late evening, went off over night and still off now. Using checker it says no issues in my area but I am aware locally there have been problems. &nbsp;Are there issues with service?</P> Fri, 29 Mar 2024 18:28:50 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/4600642#M384557 Chris+hawkins 2024-03-29T18:28:50Z Re: Internet connection https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/4600658#M384562 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3088697">@Chris+hawkins</a>&nbsp; The service checker is used to check for problems in your area, but not an individual.</P><P>&nbsp;</P><P>Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.</P> Fri, 29 Mar 2024 18:54:14 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/4600658#M384562 Highlinder 2024-03-29T18:54:14Z