topic Re: Rooter goes off itself in Broadband

Rooter goes off itself

Albert82 — Fri, 29 Mar 2024 11:34:33 GMT

Hello.
my rooter from last night and today still doesn't work

goes off itself and comes back on It does this every 2-3 mins. Never staying on more then 2-3 mins.

please look in to this.

Re: Rooter goes off itself

Chrisee — Fri, 29 Mar 2024 11:58:22 GMT

@Albert82 if the hub is restarting on its own it is faulty and if its just losing conection it neds reporting so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Rooter goes off itself

Albert82 — Fri, 29 Mar 2024 12:15:34 GMT

Thank you.

I look forward hearing from you

Re: Rooter goes off itself

Addie15 — Fri, 29 Mar 2024 13:00:12 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Albert82.