Broadband regularly cuts out

foxlj227 — Thu, 28 Mar 2024 22:05:59 GMT

My broadband often cuts out briefly - several times a week only for a minute or two - and it has got to the point where is it driving me nuts. It is usually in the evening. Any advice please?

Here is the info from the router's Recent Activity Log from just after an occurrence (note I've had to change some "00" to "xx" and "21" to "yy" because otherwise it won't let me post because it thinks it is a phone number):

1970-01-01 xx:00:21 syslog: [ 0.205000] brcmboard registered
1970-01-01 xx:00:21 syslog: [ 18.184000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 10 mbps full duplex
1970-01-01 xx:00:21 syslog: [ 20.305000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
1970-01-01 xx:00:21 syslog: [ 21.302000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
1970-01-01 xx:00:21 syslog: [ 21.335000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
1970-01-01 xx:00:23 syslog: [ 23.372000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 10 mbps full duplex
1970-01-01 xx:00:25 syslog: [ 24.439000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
1970-01-01 xx:00:48 syslog: [ 40.069000] Line 0: xDSL link down
1970-01-01 xx:00:49 syslog: [ 48.088000] Line 0: xDSL link down
1970-01-01 xx:00:58 syslog: Voice Configured
1970-01-01 xx:01:02 syslog: Voice Initialized
1970-01-01 xx:01:02 syslog: Voice Connecting
1970-01-01 xx:01:05 syslog: [ 60.120000] Line 0: xDSL link down
1970-01-01 xx:01:12 syslog: Voice Disconnected
1970-01-01 xx:02:05 syslog: sky dhcpc client (v0.0.1) started
1970-01-01 xx:02:11 syslog: sky dhcpc client (v0.0.1) started
1970-01-01 xx:02:18 syslog: eth3.1 - WAN link UP.
1970-01-01 xx:02:18 syslog: Received valid DHCP lease from server. Connection UP.
1970-01-01 xx:02:20 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D21120BD007166/80751F47C610/94.10.48.240/7.03.0509.R/::1]
1970-01-01 xx:02:20 syslog: Send out NTP request to ntp1.isp.sky.com
1970-01-01 xx:02:20 syslog: Time has been set from ntp1.isp.sky.com
2024-03-28 yy:51:14 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
2024-03-28 yy:51:23 syslog: WAN IPV6 UP
2024-03-28 yy:51:23 syslog: Voice IP Connection Up: 2a02:c7c:32c9:cf00::1/64
2024-03-28 yy:51:23 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D21120BD007166/80751F47C610/94.10.48.240/7.03.0509.R/2a02:c7c:32c9:cf00::1]
2024-03-28 yy:51:28 syslog: TR69: Connect to Production ACS
2024-03-28 yy:51:28 syslog: TR69: Connection to ACS Complete
2024-03-28 yy:51:35 syslog: Voice Configured
2024-03-28 yy:51:35 syslog: TR69: Close ACS Connection
2024-03-28 yy:51:39 syslog: Voice Initialized
2024-03-28 yy:51:39 syslog: Voice Connecting
2024-03-28 yy:51:39 syslog: Voice HARDENING
2024-03-28 yy:51:40 syslog: Voice Connected
2024-03-28 yy:51:40 syslog: Voice Disconnected
2024-03-28 yy:51:45 syslog: Voice DeInitialized
2024-03-28 yy:51:47 syslog: Voice Configured
2024-03-28 yy:51:51 syslog: Voice Initialized
2024-03-28 yy:51:51 syslog: Voice Connecting
2024-03-28 yy:51:52 syslog: Voice Connected

Re: Broadband regularly cuts out

Chrisee — Fri, 29 Mar 2024 08:16:37 GMT

@foxlj227 if you post your Sky hubs connection stats forum members can advise what is likely to be the problem see Find your Sky Broadband router statistics

However with services like yours delivered over copper it does not take much to knock out the connection. The equipment in the cabinet controlling your line monitors the number of errors and drops and adjust the line speed where these exceedd the preprogrammed limits given this is automatic Openreach rarely intervene, especially in periods of bad weather, until to system reaches the guranteed minimum for the line or tge number of drops get above 10 a day.

Re: Broadband regularly cuts out

foxlj227 — Fri, 29 Mar 2024 21:51:35 GMT

Re: Broadband regularly cuts out

jamesn123 — Tue, 02 Apr 2024 11:27:23 GMT

@foxlj227

Could do with seeing your stats & log right after a drop has occured, before you reboot the hub

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