Replacement Router Needed

nick269 — Thu, 28 Mar 2024 14:14:23 GMT

Hi,

I have been having issues with my broadband and had open reach out 3 times in the past 2 months. The last engineer was here today and could find no issue with the line and when he did a test with the router connected the noise on the line went up significantly. He suggested the router was faulty and that it needed replacing. He also said he would put this in his notes.

I tried finding on the Sky website a way to contact someone to talk about a replacement router but all I could find were links to this forum. Any help would be appreciated to get a router replacement.

Thanks Nick

Re: Replacement Router Needed

SKY1992bf — Thu, 28 Mar 2024 14:16:41 GMT

@nick269 Give sky a call on the numbers that can be found on the link below

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150

topic Re: Replacement Router Needed in Broadband

Replacement Router Needed

Re: Replacement Router Needed