topic Internet connection drops multiple times daily in Broadband

Internet connection drops multiple times daily

Steers79 — Thu, 28 Mar 2024 12:04:13 GMT

Our internet connection drops multiple times per day and has been doing this for 3/4 months, since the last engineer visit to fix this. Middle light on the router flashes and it returns after about 5 mins.

Engineer said there was a cable issue on the internal telephone point and fixed it.....exact same symptoms persist. Would presume there would be logs somewhere detailing what is happening to the connection, showing the internet connection drops?

Any advice or help? Does it need an engineer visit again?

Router Statistics

System Up Time: 298:10:18

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 106378 169547 0 79240 840281 00:12:04 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 28325264 7151820 0 24380 0 298:08:24 WLAN (5 GHz) Up 542484439 274710920 0 0 0 298:08:23

Broadband Link Downstream Upstream Connection Speed 79999 kbps 19999 kbps Line Attenuation D1(11.2 dB) , D2(32.5 dB) , D3(40.5 dB) U0(5.5 dB) , U1(25.7 dB) , U2(33.1 dB) Noise Margin 11.7 dB 15.5 dB

Re: Internet connection drops multiple times daily

jamesn123 — Thu, 28 Mar 2024 13:08:04 GMT

@Steers79

Yes likely needs engineer attention again. I have flagged your post to Sky, look out for a message on the forum

Re: Internet connection drops multiple times daily

Greenfingers001 — Thu, 28 Mar 2024 13:16:06 GMT

Thanks for escalating this. We’ve sent @Steers79 an invite to chat.

Re: Internet connection drops multiple times daily

Steers79 — Thu, 28 Mar 2024 13:22:53 GMT

Thanks James

Re: Internet connection drops multiple times daily

Steers79 — Sun, 07 Apr 2024 09:06:04 GMT

Hi,

We've tried your suggested steps and, apart from having to reconnect all devices again, the Internet drops at least 4 or 5 times per day now. This is the connection to the Internet not WiFi.

Maybe a complete red herring but does seem to happen much more when raining....which has been alot lately. Already dropped twice this morning.