Internet dropping out repeatedly, very slow wi-fi intermittently

johnmccon — Thu, 28 Mar 2024 11:21:48 GMT

Hi,

For the past few weeks, our sky broadband has kept dropping out and then reconnecting after about a minute.

Separately, the wi-fi signal becomes very slow - about 1mbps even though the upload was still 4mbps.

I've turned the router on and off a couple of times. In all the years before this we haven't had any problems.

Router stats below:

Router Statistics

System Up Time: 14:29:41

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN Down 0 0 0 0 0 00:00:00 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 513932 233882 0 0 0 14:27:46 WLAN (5 GHz) Up 23819813 16048482 0 2 0 14:27:44

Broadband Link Downstream Upstream Connection Speed 30000 kbps 5997 kbps Line Attenuation D1(19.5 dB) , D2(55.5 dB) , D3(82.9 dB) U0(7.2 dB) , U1(44.1 dB) , U2(0.0 dB) Noise Margin 8.3 dB 7.8 dB

Re: Internet dropping out repeatedly, very slow wi-fi intermittently

Highlinder — Thu, 28 Mar 2024 11:41:43 GMT

@johnmccon Going by your router stats shows your connection down. Have you tried to run the broadband test to see if it finds a external issue.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

topic Re: Internet dropping out repeatedly, very slow wi-fi intermittently in Broadband

Internet dropping out repeatedly, very slow wi-fi intermittently

Re: Internet dropping out repeatedly, very slow wi-fi intermittently