topic Re: Wifi super slow on mobile devices and not as fast as it should be on laptops/tv in Broadband

Wifi super slow on mobile devices and not as fast as it should be on laptops/tv

Amy_P_London — Thu, 21 Mar 2024 15:10:07 GMT

There is a massive delay on opening every webpage on all iphones that try to connect to the wifi. Constantly end up turning off the wifi and using mobile data instead. Wifi speed to tvs and laptop nowhere near as fast as they should be.

Re: Wifi super slow on mobile devices and not as fast as it should be on laptops/tv

jamesn123 — Thu, 21 Mar 2024 16:00:53 GMT

Hi @Amy_P_London

Please post your router stats

Re: Wifi super slow on mobile devices and not as fast as it should be on laptops/tv

Amy_P_London — Thu, 21 Mar 2024 17:56:27 GMT

I cannot get in to my router settings? Have tried username:admin and then password: sky and also my wifi password but neither work?

Re: Wifi super slow on mobile devices and not as fast as it should be on laptops/tv

jamesn123 — Tue, 26 Mar 2024 10:41:28 GMT

@Amy_P_London

Any messages you get?

Are you using an Apple device? If so use a non-apple device if poss or at least not Safari

Re: Wifi super slow on mobile devices and not as fast as it should be on laptops/tv

Amy_P_London — Thu, 28 Mar 2024 09:43:02 GMT

Router Statistics

System Up Time: 21:22:43

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 5468172 8351854 0 247210 44802 21:20:50 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 4419412 2603237 0 40220 218946 21:20:54 WLAN (5 GHz) Up 13515236 4103531 0 0 57058 21:20:52

Broadband Link Downstream Upstream Connection Speed 549900 kbps 75000 kbps

Re: Wifi super slow on mobile devices and not as fast as it should be on laptops/tv

jamesn123 — Thu, 28 Mar 2024 10:51:46 GMT

@Amy_P_London

Your connection looks fine from the stats so I suspect your slowness will be down to WiFi congestion.

Have you tried the WiFi tips below?

https://www.sky.com/help/home/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

Re: Wifi super slow on mobile devices and not as fast as it should be on laptops/tv

Clive39 — Thu, 13 Mar 2025 15:58:10 GMT

I also get this issue. I have multiple devices and can monitor broadband and wifi performance and it seems specific to my iPhone?