topic Re: No Internet connection in Broadband https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599235#M384216 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4007437">@Eu_Genia</a>&nbsp; Is this the service checker that you are checking or is this the broadband test that you are running?</P> Thu, 28 Mar 2024 10:22:25 GMT Highlinder 2024-03-28T10:22:25Z No Internet connection https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599158#M384197 Hi, I have tried all the self help tips from Sky and I still can't get my WiFi to work. It has been on and off for 2 days now? When I check my broadband and WiFi it says everything looks good but it's not working. Thu, 28 Mar 2024 09:10:16 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599158#M384197 Eu_Genia 2024-03-28T09:10:16Z Re: No Internet connection https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599235#M384216 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4007437">@Eu_Genia</a>&nbsp; Is this the service checker that you are checking or is this the broadband test that you are running?</P> Thu, 28 Mar 2024 10:22:25 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599235#M384216 Highlinder 2024-03-28T10:22:25Z Re: No Internet connection https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599236#M384217 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;thanks for responding. It is both.</P> Thu, 28 Mar 2024 10:24:29 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599236#M384217 Eu_Genia 2024-03-28T10:24:29Z Re: No Internet connection https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599238#M384218 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4007437">@Eu_Genia</a>&nbsp; So having ran the test in the link below it came back as working for you all green?</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR /><BR /></P> Thu, 28 Mar 2024 10:27:58 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599238#M384218 Highlinder 2024-03-28T10:27:58Z Re: No Internet connection https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599241#M384220 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;just tried now, it says, my hub cannot be seen/found.</P> Thu, 28 Mar 2024 10:30:44 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599241#M384220 Eu_Genia 2024-03-28T10:30:44Z Re: No Internet connection https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599244#M384222 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4007437">@Eu_Genia</a>&nbsp;I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.</P><P>&nbsp;</P><P>More information about this process can be found in the link below.</P><P><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_self">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A>&nbsp;</P> Thu, 28 Mar 2024 10:33:57 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599244#M384222 Highlinder 2024-03-28T10:33:57Z Re: No Internet connection https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599245#M384223 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;thank you very much. Much appreciated!</P> Thu, 28 Mar 2024 10:34:59 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599245#M384223 Eu_Genia 2024-03-28T10:34:59Z Re: No Internet connection https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599247#M384224 <P>Thanks for escalating. We've sent an invite to <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4007437">@Eu_Genia</a></SPAN></SPAN>.</P> Thu, 28 Mar 2024 10:38:22 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599247#M384224 Tom-W19 2024-03-28T10:38:22Z Re: No Internet connection https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599327#M384245 <P>I am having issues with a flashing PON light and no internet light on the router. Other neighbours are affected, is there a way to check the issue as it seems external. Thank you &nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3075886">@Tom-W19</a>&nbsp;</P> Thu, 28 Mar 2024 11:58:27 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599327#M384245 LeanneM89 2024-03-28T11:58:27Z Re: No Internet connection https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599375#M384257 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4007354">@LeanneM89</a>&nbsp;</P> <P>You need to click the chat bubble on your screen and chat there, not on the forum thread</P> Thu, 28 Mar 2024 13:04:37 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4599375#M384257 jamesn123 2024-03-28T13:04:37Z