topic Re: Intermittent WiFi connection for 1 week in Broadband

Intermittent WiFi connection for 1 week

Richard105 — Wed, 27 Mar 2024 19:49:46 GMT

Our WiFi has been intermittent for about 1 week now. We've reset the WiFi router, but it keeps losing the connection. The orange middle router light turns orange, then after a number of minutes it turns green again. All cable connections on the WiFi router are as they should be. Regards Richard Hughes

Re: Intermittent WiFi connection for 1 week

Highlinder — Wed, 27 Mar 2024 20:07:13 GMT

@Richard105 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Intermittent WiFi connection for 1 week

Richard105 — Wed, 27 Mar 2024 20:16:25 GMT

I'm not able to get past the request for user name and password. I've tried admin and sky, and admin and my router password

Re: Intermittent WiFi connection for 1 week

Highlinder — Wed, 27 Mar 2024 20:18:45 GMT

@Richard105 Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Intermittent WiFi connection for 1 week

Richard105 — Wed, 27 Mar 2024 20:20:20 GMT

@Highlinder I'm not able to get past the request for a username and password. I've tried admin and sky, and also asmin and my router password, but neither worked

Re: Intermittent WiFi connection for 1 week

Highlinder — Wed, 27 Mar 2024 20:22:38 GMT

@Richard105 I did ask in my previous post what router you have from Sky. Thus I can tell you the combo you need to get in.

Re: Intermittent WiFi connection for 1 week

Richard105 — Wed, 27 Mar 2024 20:23:17 GMT

@Highlinder the black hub

Re: Intermittent WiFi connection for 1 week

Richard105 — Wed, 27 Mar 2024 20:24:49 GMT

@Highlinder the black broadband hub

Re: Intermittent WiFi connection for 1 week

Highlinder — Wed, 27 Mar 2024 20:25:25 GMT

@Richard105If you are talking about the Sky broadband hub. then the username is " admin " without the quotes and your Wi-Fi password unless you have changed the password to login to the router.

Re: Intermittent WiFi connection for 1 week

Richard105 — Wed, 27 Mar 2024 20:30:17 GMT

@Highlinder tried both, but it's not accepting either, so it must have been changed

Re: Intermittent WiFi connection for 1 week

Highlinder — Wed, 27 Mar 2024 22:00:08 GMT

@Richard105 If that is not working try and hold the reset button in for 30 seconds and see if it works then.

Re: Intermittent WiFi connection for 1 week

jamesn123 — Thu, 28 Mar 2024 11:22:49 GMT

@Richard105

If you are trying to do it with an Apple device then try a non apple device or at least not Safari.

Re: Intermittent WiFi connection for 1 week

Richard105 — Fri, 29 Mar 2024 11:14:37 GMT

@Highlinder thanks the 30 second reset worked with the password on the back of the router. Here is the text copied and pasted from the maintenance tab....

System Detailshelp

ManufacturerSky

ModelSR203

Firmware Version7.03.0509.R

DSL Firmware VersionA2pvfbH043p1.d26u

Modemhelp

Modem StatusConnected

Traffic Type:PTM

Line Rate - Upstream (Kbps):8647

Line Rate - Downstream (Kbps):45959

IPv6 Loopback Address2a02:c7c:2c94:7c00::1/128

Broadband Porthelp

MAC Address3c:89:94:45:f4:8a

IPv4 Address2.223.9.195

Network TypeMER

IPv4 Subnet Mask255.255.252.0

Gateway IPv4 Address2.223.8.1

IPv4 Domain Name Server90.207.238.97, 90.207.238.99

Gateway IPv6 Addressfe80::22

IPv6 Domain Name Server

IPv6 Global Address2a02:c7c:2c94:7c00::1/64

IPv6 Link Local Addressfe80::3e89:94ff:fe45:f48a

IPv6 Delegated Prefix2a02:c7c:2c94:7c00::/56

LAN Porthelp

MAC Address3c:89:94:45:f4:89

IPv4 Address192.168.0.1

DHCPv4On

IPv4 Subnet Mask255.255.255.0

IPv6 ULAfd3c:755:e848:0:3e89:94ff:fe45:f488/64

IPv6 Global Address2a02:c7c:2c94:7c00::1

IPv6 Link Local Addressfe80::3e89:94ff:fe45:f489

DHCPv6On

WiFi Porthelp

Name (SSID) SKYNGFYX

Region Europe

Current Channel 1 (2.4 GHz), 36 (5 GHz)

WiFi AP Enabled

Broadcast Name Yes

Re: Intermittent WiFi connection for 1 week

Highlinder — Fri, 29 Mar 2024 13:17:55 GMT

@Richard105 See at the bottom of the maintence tab you will see show statistics you need to click on that please and you will then see what we need.