topic Re: Internet outage for over two days in Broadband

Internet outage for over two days

Andycart — Wed, 27 Mar 2024 21:49:57 GMT

Our broadband has been down for 2 and a half days and SKY says it's because of an outage in my area. I've checked with the community and everyone else seems to be fine. (also BT service checker says there are no issues).

Any ideas how I try to get this escalated? I'm worried that SKY are waiting for open reach to fix a local issue when it actually might just be us so no one is aware of the issue.

Re: Internet outage for over two days

caesarome — Wed, 27 Mar 2024 21:51:12 GMT

Does any network issue show here for you:

https://www.sky.com/help/servicestatus/your-services/broadband

Re: Internet outage for over two days

Andycart — Wed, 27 Mar 2024 21:54:32 GMT

@caesarome yes. It says there is an outage in my area.

But noone else in the local community seems to be affected

Re: Internet outage for over two days

caesarome — Wed, 27 Mar 2024 22:33:39 GMT

Other ISPs like Bt might not be affected as it could be something that is only an issue on a Sky line.

Re: Internet outage for over two days

Andycart — Wed, 27 Mar 2024 23:42:29 GMT

Thanks @caesarome

Do I just wait until they fix the issue ior do you know if there is anyone I can contact?

Re: Internet outage for over two days

caesarome — Thu, 28 Mar 2024 05:37:50 GMT

You could call Sky to see if they have an extra information above what is shown on the website as it will also help you with auto compensation which on kicks in from when you do this:

https://www.sky.com/help/articles/auto-compensation