topic Router Performance Problem in Broadband

Router Performance Problem

AlwaysLearning — Wed, 27 Mar 2024 17:44:09 GMT

I'm posting my stats for feedback, as advised on line. Just recently, we've been experiencing wi-fi connectivity issues, TV network connectivity issues and even problems with the EV not charging at the appointed schedule. The common denominator is the Sky router hub, which provides ethernet connectivity. How can I tell whether there's a problem that I can fix, or whether I need some help from Sky?

Router Statistics

System Up Time: 20:20:44

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1986500 2198310 0 9305 36505 20:18:32 LAN Up 4579318 2893573 41 706031 175965 20:20:44 WLAN (2.4 GHz) Up 909117 9453 0 26237 0 20:18:19 WLAN (5 GHz) Up 9027436 5581493 0 204565 74212 20:18:10

Broadband Link Downstream Upstream Connection Speed 9999 kbps 1223 kbps Line Attenuation D1(30.7 dB) , D2(0.0 dB) , D3(90.3 dB) U0(13.7 dB) , U1(0.0 dB) , U2(0.0 dB) Noise Margin 7.9 dB 6.8 dB

Poll Interval:

Re: Router Performance Problem

Highlinder — Wed, 27 Mar 2024 20:09:46 GMT

@AlwaysLearning What speed are you supposed to get from your internet?

Running the broadband test will tell you what you are supposed to get between and your minimum.

https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

Re: Router Performance Problem

AlwaysLearning — Wed, 27 Mar 2024 22:14:16 GMT

Thanks for this - yes, I had checked my Broadband spped and although its not great i(we're a long way from the nearest cabinet) its in the usual range, so this doesn't seem to be the issue. Thanks for the thought though. Any ideas from a real live Sky employee per chance?

Re: Router Performance Problem

Highlinder — Wed, 27 Mar 2024 22:19:56 GMT

@AlwaysLearning You can call in the morning after 8 am to speak to an advisor. Just dial 150 on your landline and listen through the voice prompts and ignore when it sends you the text to here.