topic New home - BT Master socket loose in Broadband

New home - BT Master socket loose

ClaireT — Wed, 27 Mar 2024 11:24:46 GMT

I have moved into a new home and ordered (and am using) Sky boradband. On occasion the connection drops (at the router, this is not a wifi issue). The issue appears to be if we displace the bt master socket. The whole thing is not attached to a wall, the skinny wires are visibly bare. How do I go about getting this remediated? Thanks! I have an image of the issue but cannot attach here

Re: New home - BT Master socket loose

Highlinder — Wed, 27 Mar 2024 12:32:05 GMT

@ClaireT Are you with Sky already or have you just ordered it?

Re: New home - BT Master socket loose

ClaireT — Wed, 27 Mar 2024 12:39:48 GMT

@Highlinder We are connected already (to Sky) and have been for a while. This socket got connected as part of our switch-on (I am not sure what previous owners had/didn't have).

Re: New home - BT Master socket loose

Highlinder — Wed, 27 Mar 2024 12:43:21 GMT

@ClaireT Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If this does not find anything wrong, would be faster for you to call Sky and report this so that they can get out an engineer to fix this at not cost to yourselves.