https://helpforum.sky.com/t5/Broadband/broadband-speed/m-p/4598508#M384024 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4006622">@martinjay</a>&nbsp;posting in the forum does not contact Sky. </P> <P>&nbsp;</P> <P>Speed of many broadband services is a function of the length of your phone line to the cabinet so it is possible you have a long line and hence lower speeds. No ISP prices based on that factor as it costs the same to deliver the service. </P> <P>&nbsp;</P> <P>However if your line is normally faster there could be a fault if you wiuld like a second opinion post your hub's stats as explained here&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="http://helpforum.sky.com/t5/Draft-Content/Sky-Broadband-router-stats/td-p/2855717" target="_blank">Find your Sky Broadband router statistics</A></P> Wed, 27 Mar 2024 11:16:22 GMT Chrisee 2024-03-27T11:16:22Z https://helpforum.sky.com/t5/Broadband/broadband-speed/m-p/4598482#M384018 <P>hello,,im paying for superfast broadband but only getting between 12 and 14 mb,,what can you do or i do to improve my speed and give me what im paying for..thankyou</P> Wed, 27 Mar 2024 10:45:33 GMT https://helpforum.sky.com/t5/Broadband/broadband-speed/m-p/4598482#M384018 martinjay 2024-03-27T10:45:33Z https://helpforum.sky.com/t5/Broadband/broadband-speed/m-p/4598508#M384024 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4006622">@martinjay</a>&nbsp;posting in the forum does not contact Sky. </P> <P>&nbsp;</P> <P>Speed of many broadband services is a function of the length of your phone line to the cabinet so it is possible you have a long line and hence lower speeds. No ISP prices based on that factor as it costs the same to deliver the service. </P> <P>&nbsp;</P> <P>However if your line is normally faster there could be a fault if you wiuld like a second opinion post your hub's stats as explained here&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="http://helpforum.sky.com/t5/Draft-Content/Sky-Broadband-router-stats/td-p/2855717" target="_blank">Find your Sky Broadband router statistics</A></P> Wed, 27 Mar 2024 11:16:22 GMT https://helpforum.sky.com/t5/Broadband/broadband-speed/m-p/4598508#M384024 Chrisee 2024-03-27T11:16:22Z