topic Re: Wifi always disconnecting in Broadband

Wifi always disconnecting

Kimd6189 — Tue, 26 Mar 2024 18:17:20 GMT

Our wifi connects keeps being cut off. When i checked on sky it shows everything ok but mobiles/tablets etc lose all connection and we have to restart our router. This happens atleast twice a day. Any suggestions?
thanks

Re: Wifi always disconnecting

GD1 — Tue, 26 Mar 2024 18:23:33 GMT

@Kimd6189 Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Re: Wifi always disconnecting

Kimd6189 — Tue, 26 Mar 2024 19:24:21 GMT

@GD1

thank you

Router Statistics

System Up Time: 01:01:41

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 859.973 1949050 0 0 0 01:00:28 LAN Up 9423 8031 0 0 0 01:01:41 WLAN Up 1949321 852894 0 0 0 01:00:43

Broadband Link Downstream Upstream Connection Speed (Kbps) 79126 20000 Line Attenuation (dB) DS1:4.1 DS2:9.5 DS3:15.5 US0:2.6 US1:7.9 US2:11.7 Noise Margin (dB) DS1:6.6 DS2:6.4 DS3:6.5 US0:13.2 US1:9.6 US2:9.2

Re: Wifi always disconnecting

Highlinder — Tue, 26 Mar 2024 21:29:33 GMT

@Kimd6189 Was this yourself restarting the router with just over an hour on the system uptime?

Re: Wifi always disconnecting

Kimd6189 — Tue, 26 Mar 2024 21:52:11 GMT

Yes, i restarted the router an hour before. This is what i have to do each day to get it to work again....:( @Highlinder

Re: Wifi always disconnecting

Highlinder — Tue, 26 Mar 2024 21:55:45 GMT

@Kimd6189 The next time it happens can you login to the router and the same router stats for the community as when the router is restarted all of the evidence is wiped away.

Re: Wifi always disconnecting

Kimd6189 — Wed, 27 Mar 2024 18:24:10 GMT

When the router is not working it does not allow me how to view the router stats. Sorry not technical at all so unsure what to do

Re: Wifi always disconnecting

Kimd6189 — Wed, 27 Mar 2024 18:57:42 GMT

When the router is not working it does not allow me how to view the router stats. Sorry not technical at all so unsure what to do @Highlinder @GD1

Re: Wifi always disconnecting

Highlinder — Wed, 27 Mar 2024 19:50:53 GMT

@Kimd6189 If at the point your router is down run the test in the link below.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.