topic Re: High Ping since Switching in Broadband

High Ping since Switching

BradGouldy — Sun, 24 Mar 2024 12:38:16 GMT

I have VDSL2 to my house & have been with Zen then switched to BT & have now switched to SKY. Speeds are exactly as I expected them which is great however my ping has jumped from 8ms to 22ms.

I plugged in my Vigor modem to read the line stats & im on fast path but I have an interleave delay of 16ms which is causing my higher than usual ping.

How can this be rectified?

Re: High Ping since Switching

BradGouldy — Mon, 25 Mar 2024 09:12:22 GMT

Still no reply... Can anyone shed any light on this.

Considering cancelling as im in my 14 days & going back to BT or Zen

Re: High Ping since Switching

JPR007 — Mon, 25 Mar 2024 10:20:30 GMT

@BradGouldy Interleaving will have been applied by the DLM (line management) and the training period for a newly switched FTTC is usually the first 10 days.

The ISP does not have any direct control over the DLM as it's carried out by the Openreach equipment in the street cabinet.

As the days go by and assuming the connection is stable it should take the interleaving off.

@mae-3 is usually the best to explain in detail 🙃

Re: High Ping since Switching

jamesn123 — Tue, 26 Mar 2024 15:30:13 GMT

@BradGouldy

As mentioned already this is normal for an FTTC line that has had DLM reset which yours will have done when you switched. Once DLM sees the line as stable it will bring the ping down, this is often after 1-2 weeks

Re: High Ping since Switching

BradGouldy — Tue, 02 Apr 2024 19:49:55 GMT

After still no improvment, i have now cancelled with sky & moved to plusnet. Possibly the worst ISP i have had to engage with. Upsetting considering the reasonable pricing.