topic Re: Wifi speed and connection in Broadband

Wifi speed and connection

Jordan011293 — Mon, 25 Mar 2024 09:05:11 GMT

Hi,

I am currently having connection issues and speed issues with my fibre broadband. The connection is very slow and causing my stream to constantly buffer. in the evening I have 2 smart phones and Netflix streaming and the wifi cannot keep up.

also I was assured that I would receive compensation this month from my previous issues (no wifi for 14 days last month). I was told this would be auto calculated and I would be compensated accordingly, however, this month I have been charged full price.

thanks.

Re: Wifi speed and connection

Addie15 — Tue, 26 Mar 2024 08:06:03 GMT

Hi there, @Jordan011293. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi speed and connection

Addie15 — Thu, 28 Mar 2024 08:29:32 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Wifi speed and connection

Jordan011293 — Thu, 28 Mar 2024 09:23:27 GMT

I have spoken to an advisor thank you.