topic Re: Paying for 500mbps and getting 290mbos in Broadband

Paying for 500mbps and getting 290mbos

Zaff — Mon, 25 Mar 2024 16:03:20 GMT

I'm paying for the 500mbps Fibre, but I'm 9noy getting 290mbps... If that's the best I can get can you downgrade my package accordingly please

Re: Paying for 500mbps and getting 290mbos

Highlinder — Mon, 25 Mar 2024 16:24:38 GMT

@Zaff How is the device you are getting this speed connected to your network? is it via ethernet (hardwire) or via Wi-Fi?

Re: Paying for 500mbps and getting 290mbos

TimmyBGood — Mon, 25 Mar 2024 17:20:05 GMT

@Zaff wrote:

If that's the best I can get can you downgrade my package accordingly please

The next lowest band would be a maximum of 150Mbs delivered to the Hub, so a significant reduction on what you are seeing now.

Re: Paying for 500mbps and getting 290mbos

peter-marlow+1966 — Mon, 25 Mar 2024 18:07:51 GMT

500mps is the speed to the hub, and we are all customers here, you need to ring sky about this as it sounds like a problem with the fibre optic cable, I had it installed in January this year and the lowest speed I got the the hub was 498mps, I am now on full fibre gigafast sky broadband

Re: Paying for 500mbps and getting 290mbos

peter-marlow+1966 — Mon, 25 Mar 2024 18:13:51 GMT

Have you used the my sky app to check your Internet service