topic WiFi issues in Broadband

WiFi issues

Carlton1997 — Mon, 25 Mar 2024 17:10:22 GMT

Devices are connecting to WiFi but it is not working. Phones are not loading anything and Xbox is saying it is not connect to the Xbox network. I have turned the box off and on and also held the reset button down. What are the next steps?

Re: WiFi issues

Addie15 — Tue, 26 Mar 2024 08:15:48 GMT

Hi there, @Carlton1997. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi issues

Addie15 — Thu, 28 Mar 2024 08:45:38 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.