topic Re: Permission to work in Broadband

Permission to work

Rae3 — Mon, 25 Mar 2024 12:22:02 GMT

Hello,

I had contract with Sky for few months and it's finishing in September. I moved houses and wanted to set up the new internet in my new flat. The openreach guy came and looked around and left and now for the past 2 months I am having same message from sky ( I have attached it ). I am very sick of my all of this. I have no internet acess for months now. I want to end the contract without fees is it possible? I found another company that will set up the internet just fine as there is already acesss to the property.

What do I do?

Re: Permission to work

Chrisee — Mon, 25 Mar 2024 13:04:07 GMT

@Rae3 these issues are likely apply to any network operator installing a new line tomthe property and as most ISPs use Openreach you would hit the same barrier. One possiblecway round it is to use mobile broadband assuming the signal is strong enough that is no longer prohibitively expensive as it once was.

Re: Permission to work

mormegil — Mon, 25 Mar 2024 13:26:43 GMT

Did the openreach guy that came out speak to you and tell you anything about what was required?

Re: Permission to work

Rae3 — Mon, 25 Mar 2024 13:53:28 GMT

I contacted virgin and they said the lines are active and I am eligible for self insulation kit. Will I face same problem? Thanks

Re: Permission to work

Rae3 — Mon, 25 Mar 2024 13:54:49 GMT

No, said nothing at all. Thanks

Re: Permission to work

Rae3 — Mon, 25 Mar 2024 14:14:10 GMT

@Chrisee I contacted virgin and they said the lines are active and I am eligible for self insulation kit. Will I face same problem? Thanks

Re: Permission to work

Chrisee — Mon, 25 Mar 2024 14:18:08 GMT

@Rae3 not if the line is already there - sounds like a so,ution.

Re: Permission to work

Rae3 — Mon, 25 Mar 2024 14:23:25 GMT

@Chrisee what about the contract with Sky? Will they let me end it? Been waiting 2 months

Re: Permission to work

Chrisee — Mon, 25 Mar 2024 14:27:51 GMT

@Rae3 they dont have to but it is certainly worth asking they are usually quite helpful if asked nicely.

Re: Permission to work

mormegil — Mon, 25 Mar 2024 15:33:44 GMT

@Rae3
As they have been able unable to provide you with a service due to openreach inability to progress ptw then they should be able to let you out of the contract for the broadband, if you have tv also that would be a different matter

It's a pain when there is only the infrastructure in place for one limited provider as you have less choice

there are some other providers out there who use the virgin network so may be worth shopping around to see if there are better prices or deals with the smaller companies that use the virgin network

Re: Permission to work

Rae3 — Mon, 25 Mar 2024 15:42:42 GMT

@mormegil no I don't have tv, I contacted him through twitter as I am outside uk. I hope the end the contract without making me pay. Thank you