topic Re: Wi-Fi slow and working intermittent in Broadband

Wi-Fi slow and working intermittent

LynneK — Mon, 25 Mar 2024 09:56:06 GMT

Our WiFi is slow and working intermittently.

We pay £145 for full package and broadband and do not feel we are receiving a worthwhile service.

We work from home and require an excellent broadband service. We unfortunately get disconnected from video calls during meetings which is not ideal.

Re: Wi-Fi slow and working intermittent

JPR007 — Mon, 25 Mar 2024 10:13:00 GMT

@LynneK Nobody pays £145 solely for their broadband so would assume this is for your entire Sky package.

It sounds like it's the Wi-Fi coverage that is your issue, rather than the broadband itself, as is usually the case. What speed does the Sky checker say you are getting? All Sky packages are classed as "domestic" services, so the fact your work from home has no bearing on anything.

Re: Wi-Fi slow and working intermittent

LynneK — Mon, 25 Mar 2024 10:25:21 GMT

Thank you for getting back to me.

I thought I was typing the original message to Sky and did not realise it was a discussion board 🙈

Re: Wi-Fi slow and working intermittent

Geraldine+Scudder — Mon, 25 Mar 2024 10:26:13 GMT

We have fibre installed this month and had no internet all morning till switching off at the mains electric and plugging in again.

we have had problems logging on to our different accounts which keep asking for passwords.