topic Re: Wifi Continually Dropping in Broadband

Wifi Continually Dropping

nicola941 — Fri, 22 Mar 2024 19:24:49 GMT

Our wifi keeps dropping out continually, seems to be happening every 30 mins or so. Getting frustrating trying to watch or work from home.

Have tried turning it off and on again to reset. There are no issues with area so have no idea what is happening.

This has been like it for the last week or so but it is getting worse.

Highlinder — Fri, 22 Mar 2024 19:33:48 GMT

@nicola941 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

nicola941 — Fri, 22 Mar 2024 21:27:48 GMT

I keep doing these and it says that everything is working fine and there are no issues around

nicola941 — Sun, 24 Mar 2024 15:16:19 GMT

Still playing up and not keeping signal regularly. Absolutely useless! Who can I contact to get this sorted out?

Highlinder — Sun, 24 Mar 2024 16:23:32 GMT

Need to figure out if this is Wi-Fi related or the actual broadband is dropping out.