topic Re: No internet light on hub in Broadband

No internet light on hub

Finn_B — Sun, 24 Mar 2024 11:10:32 GMT

Amber light on Internet been like this for the last few weeks. I have tried all troubleshoot instructions - internet still remains unaccessable

Re: No internet light on hub

cookiemonsteruk — Sun, 24 Mar 2024 11:14:27 GMT

@Finn_B

Can you call sky

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: No internet light on hub

Finn_B — Sun, 24 Mar 2024 11:22:17 GMT

Hi @cookiemonsteruk

I do not have sky landeline so am unable to call 150.

I have explored the help links, but they have not resolved my issue. Is there a contact number for customer support?

Thanks

Re: No internet light on hub

cookiemonsteruk — Sun, 24 Mar 2024 11:27:19 GMT

@Finn_B

Have the lights been amber constantly.

Alternate numbers are in the link above if you toggle down to need more help

We can also escalate to sky to save you the hassle

Re: No internet light on hub

Finn_B — Sun, 24 Mar 2024 11:29:44 GMT

Yes - light has been amber constantly.

Please could you escalate to Sky.

Thanks

Re: No internet light on hub

cookiemonsteruk — Sun, 24 Mar 2024 11:34:33 GMT

@Finn_B

Keep an eye on this forum using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or red and blue chat bubble. When the red/blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: No internet light on hub

Lisa-P1987 — Sun, 24 Mar 2024 12:20:18 GMT

Thanks for escalating this. We’ve sent @Finn_B an invite to chat.