topic Internet broadband in Broadband

Internet broadband

BethanySmith_19 — Sun, 24 Mar 2024 09:24:35 GMT

Flashing Amber light on Internet been like this for the last week. Checked my status on my app and done to troubleshoot instructions it give me and still not working

Re: Internet broadband

Highlinder — Sun, 24 Mar 2024 09:28:23 GMT

@BethanySmith_19Did you run the test below and it gave you no help?

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Internet broadband

BethanySmith_19 — Sun, 24 Mar 2024 09:31:20 GMT

I have ran all the tests and checks its given me and still no luck

Re: Internet broadband

Highlinder — Sun, 24 Mar 2024 09:36:44 GMT

@BethanySmith_19 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet broadband

Mr+Flibbles+86 — Sun, 24 Mar 2024 10:36:48 GMT

Thanks for escalating this. We’ve sent an invite to @BethanySmith_19 to chat.