No Internet after 1 am

chezibabe — Sat, 23 Mar 2024 08:08:25 GMT

My sky q hub does one of three things at 1am. 1) It turns itself off, as in no lights at all but still has a power supply in it; 2) the power light remains on, is green, but the Internet and wireless lights are off; 3) power is on and green, Internet is flashing orange, and wireless is off. It has been doing this all week around 1am, so in the morning, around 7am, I am having to remove and reinsert the power supply to rectify it. If I attempt it before then, it doesn't solve it, one of the three outcomes still occur, until today, where even removing and reinserted the power supply is not rectifying it. I have done a check via my sky app and it keeps saying all green. I am in a pickle as my son is severely autistic and relies on the Internet for music to help regulate himself. Any help is greatly appreciated. Thank you

Re: No Internet after 1 am

Mr+Flibbles+86 — Sun, 24 Mar 2024 08:27:13 GMT

Hi there @chezibabe , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Re: No Internet after 1 am in Broadband

No Internet after 1 am

Re: No Internet after 1 am