topic Re: Sky Broadband order not showing on MySkyApp in Broadband

Sky Broadband order not showing on MySkyApp

Dom161 — Sat, 23 Mar 2024 21:55:34 GMT

Hi all - I received a confirmation email for my order of Sky Broadvand and created a MySkyApp account using the same email address that I used to purchase the broadband.

When I log into the app / via browser, I cannot see any "messages", "documents", "orders", or "contracts" that would show the package I ordered, whether the hub has been dispatched for delivery, etc.

Does anyone know how to resolve this?

Thank you!

Re: Sky Broadband order not showing on MySkyApp

caesarome — Sat, 23 Mar 2024 22:05:36 GMT

If you placed the order today then you might need to give it 24 hours or perhaps until Monday for things to start to appear via the account you created.

Re: Sky Broadband order not showing on MySkyApp

Dom161 — Sat, 23 Mar 2024 22:29:37 GMT

Thank you @caesarome - really grateful for the prompt response. Will take a look on Monday 🙂