topic Internet down in Broadband https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4595703#M383250 <P>The internet has been down since late thursday. Was informed by SKY that openreach would fix it by Saturday.&nbsp;<BR /><BR /></P><P>When i ring SKY get automated message saying we can check the status online (well cant do that as have no Internet at Home).&nbsp;<BR /><BR /></P><P>My phone isnt working either.&nbsp;<BR /><BR /></P><P>im paying for a product/service which I am unable to use or access&nbsp;</P> Sat, 23 Mar 2024 19:34:37 GMT RAR3 2024-03-23T19:34:37Z Internet down https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4595703#M383250 <P>The internet has been down since late thursday. Was informed by SKY that openreach would fix it by Saturday.&nbsp;<BR /><BR /></P><P>When i ring SKY get automated message saying we can check the status online (well cant do that as have no Internet at Home).&nbsp;<BR /><BR /></P><P>My phone isnt working either.&nbsp;<BR /><BR /></P><P>im paying for a product/service which I am unable to use or access&nbsp;</P> Sat, 23 Mar 2024 19:34:37 GMT https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4595703#M383250 RAR3 2024-03-23T19:34:37Z Re: Internet down https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4595713#M383252 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4002246">@RAR3</a>&nbsp;</P> <P>Openreach don't work on individual domestic faults at a weekend so you're looking at Monday now I expect.</P> <P><BR />Billing continues whilst there's a fault but the below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A><BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when the fault is first reported to Sky, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.</P> Sat, 23 Mar 2024 19:44:36 GMT https://helpforum.sky.com/t5/Broadband/Internet-down/m-p/4595713#M383252 Daniel0210 2024-03-23T19:44:36Z