topic Smart devices and ring door bell keep going offline in Broadband

Smart devices and ring door bell keep going offline

F1footyfan — Sat, 23 Mar 2024 13:18:19 GMT

I have a number of smart plugs, light switches and a ring door bell (connected through a Ring Chime Pro) and they have been set up and running for months but over the last couple of days they keep going off line, if I unplug the hub and plug it back in some do reconnect but 2 hours later will be offline again. I am not the most technically minded but any ideas will need to be basic!!🥺

Re: Smart devices and ring door bell keep going offline

jamesn123 — Tue, 26 Mar 2024 11:43:09 GMT

Hi @F1footyfan

Please post your router stats

Also please tell us if there has been any changes to the network in your home or any local condition changes?

Re: Smart devices and ring door bell keep going offline

F1footyfan — Tue, 26 Mar 2024 11:52:52 GMT

Re: Smart devices and ring door bell keep going offline

F1footyfan — Tue, 26 Mar 2024 11:56:55 GMT

No changes.
I have called sky and they can not find anything wrong so sending out an engineer. He has 4 minutes to get here before he is late 🤣

Re: Smart devices and ring door bell keep going offline

jamesn123 — Tue, 26 Mar 2024 12:05:51 GMT

@F1footyfan

Your stats show a major line fault so you need an Openreach engineet to attend. Hopefully they turn up

Re: Smart devices and ring door bell keep going offline

F1footyfan — Wed, 27 Mar 2024 05:40:26 GMT

Sky engineer came out, changed my hub, master socket and cable and all seems sorted. Even gave me a WiFi booster for upstairs. Appears the access points I have (ubiquiti) don't play very well with Sky equipment. 🤷🏼‍