topic Re: No internet light on hub in Broadband

No internet light on hub

S+Hobbins — Sat, 23 Mar 2024 08:59:55 GMT

The internet light on the hub is not on, I have tried restarting hub and disconnecting DSL and reconnect, no joy

Re: No internet light on hub

Highlinder — Sat, 23 Mar 2024 09:17:19 GMT

@S+Hobbins Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: No internet light on hub

S+Hobbins — Sat, 23 Mar 2024 09:19:04 GMT

Done this, says no problems

Re: No internet light on hub

Highlinder — Sat, 23 Mar 2024 09:22:02 GMT

@S+Hobbins I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet light on hub

Mr+Flibbles+86 — Sat, 23 Mar 2024 11:28:20 GMT

Thanks for escalating this. We’ve sent an invite to @S+Hobbins to chat.

Re: No internet light on hub

Addie15 — Mon, 25 Mar 2024 11:33:08 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.