topic Re: WiFi shocking non stop! in Broadband

WiFi shocking non stop!

Katiedinsdale — Sat, 23 Mar 2024 06:56:43 GMT

Wifi not working again

this happens a LOT

you send me an email agreeing the connection is poor

I want a refund on my wifi payments and a reduction

Re: WiFi shocking non stop!

TimmyBGood — Sat, 23 Mar 2024 08:13:32 GMT

@Katiedinsdale wrote:

I want a refund on my wifi payments and a reduction

The refund under the terms of the Guaranteed Minimum Download Speed is for one month of the broadband subscription, and you need to claim that yourself.

A reduction on ongoing subscription is unlikely because any ISP has fixed costs to cover. If you've been offered early exit from a contact term you can choose to take that if you wish, but any other Openreach-based ISP is likely to inherit the same problem.

Re: WiFi shocking non stop!

Katiedinsdale — Sat, 23 Mar 2024 08:14:47 GMT

How do I claim it?
I've been a loyal customer for many many years and it's a shame to be treated with such little care and respect

Re: WiFi shocking non stop!

TimmyBGood — Sat, 23 Mar 2024 08:40:17 GMT

@Katiedinsdale

https://www.sky.com/help/articles/sky-fibre-speed-guarantee

Unfortunately it appears that Openreach is not putting as many resources into maintaining the legacy copper network, preferring to concentrate on the rollout of FTTP instead.