topic Re: No internet in Broadband

No internet

Gem22 — Fri, 22 Mar 2024 21:02:17 GMT

My internet has not been working since about 4:30 this evening. I have tried everything to fix it but think ir is an external issue. It is coming on but extremely slow. Can't watch my sky TV or do anything. I have super fast broadband.

Re: No internet

Highlinder — Fri, 22 Mar 2024 22:42:22 GMT

@Gem22 If you broadband is on and is slow can you follow the link below to post your router stats please.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: No internet

Gem22 — Sat, 23 Mar 2024 06:40:14 GMT

I have done all that about 50 times. It says there are no problems in the area.

Internet is on but there is no wifi. Tv is just a blank blue screen. It did come up with a message that there is a technical issue and theyre working hard to fix the problem. But this has been going on since 4:30pm yesterday.

Re: No internet

Gem22 — Sat, 23 Mar 2024 06:54:08 GMT

WiFi is so slow it's practically non existent. The link will not even work for me.

Re: No internet

Highlinder — Sat, 23 Mar 2024 09:19:08 GMT

@Gem22 Have you tried the link on mobile data to see if you can run the test?

Re: No internet

Gem22 — Sat, 23 Mar 2024 10:25:52 GMT

It won't open on 5G, says it cannot open the page because I'm not connected to the internet.

I have spoke to sky and they've ran me through a bunch of trouble shooting. Which was mainly focusing on the tv when the tv is not the issue, the internet is and it is clearly a external issue. An engineer is coming on Monday which isn't particularly helpful.