topic Re: Los light red in Broadband https://helpforum.sky.com/t5/Broadband/Los-light-red/m-p/4595044#M383080 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4003009">@Emma813</a>&nbsp; You would need to call Sky and report this fault. This is something outwith what normally you could do.</P><P>&nbsp;</P><P>Have you tried to run the broadband test to see if it finds an external fault?</P><P>&nbsp;</P><P>Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.</P> Fri, 22 Mar 2024 22:02:06 GMT Highlinder 2024-03-22T22:02:06Z Los light red https://helpforum.sky.com/t5/Broadband/Los-light-red/m-p/4594936#M383062 <P>Hi, my LOS light on the openreach box is red and my sky hub now has no internet completely. I've tried everything from resetting it, pulling wires etc to no success, any advice</P> Fri, 22 Mar 2024 20:51:33 GMT https://helpforum.sky.com/t5/Broadband/Los-light-red/m-p/4594936#M383062 Emma813 2024-03-22T20:51:33Z Re: Los light red https://helpforum.sky.com/t5/Broadband/Los-light-red/m-p/4595044#M383080 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4003009">@Emma813</a>&nbsp; You would need to call Sky and report this fault. This is something outwith what normally you could do.</P><P>&nbsp;</P><P>Have you tried to run the broadband test to see if it finds an external fault?</P><P>&nbsp;</P><P>Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.</P> Fri, 22 Mar 2024 22:02:06 GMT https://helpforum.sky.com/t5/Broadband/Los-light-red/m-p/4595044#M383080 Highlinder 2024-03-22T22:02:06Z