topic Re: No internet in Broadband

No internet

Bee8 — Fri, 22 Mar 2024 16:37:57 GMT

The light for internet on my black box is red and I can not access the internet or use my apps on tv. I have run the network status and I am not connected to the internet. I have turned off everything and back on, I have followed instructions and disconnected at the wall and put back in after 5 seconds making sure it clicks. No joy, still not working.

Re: No internet

Highlinder — Fri, 22 Mar 2024 16:49:54 GMT

@Bee8 Have you ran the test in the link below?

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: No internet

Bee8 — Fri, 22 Mar 2024 17:15:24 GMT

Run the tests and it says there is a problem with the connection to the hub, when I press the fix this option a message appears saying we are having some problems and tests are unavailable- wonder if this is a wider issue in the area at the moment?

Re: No internet

Highlinder — Fri, 22 Mar 2024 17:32:53 GMT

@Bee8 If it is unable to comeplete the test I can ask Sky to contact you via escalation to get this issue looked into for you.

Re: No internet

Bee8 — Fri, 22 Mar 2024 17:52:50 GMT

The WiFi light on my box is green and the internet light is orange. The internet light switched to green in the last 5 minutes, and looked to be working then unfortunately returned to orange.

I think I do need someone to look into it further.

Re: No internet

Highlinder — Fri, 22 Mar 2024 17:57:18 GMT

@Bee8 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat. This might now be tomorrow before it is actioned on.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet

MariusC13 — Fri, 22 Mar 2024 18:34:16 GMT

Same thing happened to me,worked for 5 minutes,then crashed.

Re: No internet

Dom1978j — Fri, 22 Mar 2024 18:36:43 GMT

I am having the same issue, ran a test it said all is well but I have no Internet at all

Re: No internet

KKGS12 — Sat, 23 Mar 2024 07:53:05 GMT

I have had no internet since midnight, solid orange light above the word internet. I have run all checks and says there is a Wi-Fi issue then when u run Wi-Fi checks says all is fine, it's still not on now so no tv either, Sky say no area issues but I'm not the only one in my street with this problem other ppl have too.

Re: No internet

MariusC13 — Sat, 23 Mar 2024 07:54:38 GMT

Same today,just like yesterday...

Worked for a few minutes and that was it.

Re: No internet

KKGS12 — Sat, 23 Mar 2024 07:56:16 GMT

Mine hasn't worked at all since midnight. Not even for a little while.

Re: No internet

Amina3 — Tue, 02 Apr 2024 05:20:26 GMT

The internet light is Ambar only and now it's off can you help please

Re: No internet

marty12 — Thu, 11 Apr 2024 00:18:30 GMT

No Internet

Re: No internet

marty12 — Thu, 11 Apr 2024 00:23:00 GMT

No interest

Re: No internet

Nigelgh — Tue, 23 Apr 2024 08:26:27 GMT

We also have no internet. Tests say it's fine - it isn't!
when I try to connect to it it says there's a problem

can't seem to get any help from sky just directed here

how do I get them to fix it please?

its supposedly full fibre

Re: No internet

MattyHill — Thu, 25 Apr 2024 20:42:32 GMT

I'm also having similar problems. Connected my Sky hub to the phone line as per the instructions. I can connect to the WiFi but It's saying there is no internet connection. I've followed all the troubleshooting stuff but it's still not having it. Not sure what else to do.

Any help/suggestions appreciated.

Re: No internet,reset router, entered password from router,saying there's a technical problem

Malgret — Mon, 27 May 2024 22:51:55 GMT

Re: No internet

Tracey65 — Wed, 29 May 2024 19:35:07 GMT

Same here. 3 days now

Re: No internet

Marvin3 — Sun, 02 Jun 2024 15:03:13 GMT

I have the same problem right now please help

Re: No internet

Harrison517 — Sat, 22 Jun 2024 14:12:55 GMT

I have a new router and somethings connect and some dont any advise never happend and not happy