topic Re: Home move in Broadband

Home move

Meg-ano — Thu, 22 Feb 2024 21:37:02 GMT

Hi, i contacted sky earlier to book my home move and upgrade my broadband at the same time, i gave my new address but on the sky app its showing that the engineer visit and all my details are still at the old address, do i need to contact again or will it update?

thanks

Re: Home move

Chrisee — Fri, 23 Feb 2024 06:42:47 GMT

@Meg-ano it needs to be checked out so I have escalated your post I can see that your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Home move

Lisa-P1987 — Fri, 23 Feb 2024 10:28:13 GMT

Thanks for escalating this. We’ve sent @Meg-ano an invite to chat.

Re: Home move

Lisa-P1987 — Fri, 23 Feb 2024 11:33:08 GMT

Update - Spoken to @Meg-ano and confirmed the order and addresses 🙂

Re: Home move

Lavinm — Fri, 22 Mar 2024 12:49:35 GMT

Re: Home move

Highlinder — Fri, 22 Mar 2024 15:39:22 GMT

@Lavinm Answered your other post regarding this issue.