topic Re: Slow internet/ broadband in Broadband

Slow internet/ broadband

Williams24 — Thu, 21 Mar 2024 16:43:11 GMT

Hello,

We are finding our internet/ Wi-Fi really slow to load web pages and update apps despite speed check etc showing no issues.

We often have to switch to 4G and

things then load immediately.

We have tried re- setting the hub and switching Wi-Fi off on devices but no change.

Is there anything else we can do?

Thanks

jamesn123 — Thu, 21 Mar 2024 16:45:22 GMT

Williams24 — Thu, 21 Mar 2024 17:30:08 GMT

Thank you for your reply.

Here are the router stats:

jamesn123 — Thu, 21 Mar 2024 17:42:39 GMT

Your stats show a good connection and a very quiet network as almost 0 traffic on all interfaces.

Have you tried switching your Sky Shield off?

Williams24 — Thu, 21 Mar 2024 17:45:12 GMT

No, we haven't.

I will have a look at how to do this and give it a try.

Thanks for your help!