topic New join to Sky in Broadband

New join to Sky

Glalli — Thu, 21 Mar 2024 15:44:00 GMT

Hi, I confirmed my order for swithing to Sky Broadband a week ago. The activation date will be 28 March. As advised by an email from Sky, I downloaded 'My Sky app' to track my order and manage my account. However, I find nothing from the app with 'My details', 'My messages', 'My Documents', 'My Contracts', etc.

I would llike to know when willl I receive a router/hub and what I have to do next? May I have your advice please?

Thanks.

Re: New join to Sky

jamesn123 — Thu, 21 Mar 2024 16:08:16 GMT

@Glalli

Your account wont show anything until you have linked it to your account number which should have been included in the initial email.

Your router will arrive only a few days before activation, it is delivered by RM.

Re: New join to Sky

Glalli — Thu, 21 Mar 2024 17:23:28 GMT

I will wait for a few more days. Thanks for your sharing.