topic Re: No internet for 3rd day in Broadband

No internet for 3rd day

Cc79 — Wed, 20 Mar 2024 21:40:53 GMT

Been having the same problem I'm at Heathrow last three days internet has been down run the online test they say an engineer will be out as it's a problem outside I then get a text saying it's fixed yet it's not then when I finally find a number to call them they tell me they need an engineer is come in my home as it may be the hub. Power light and WiFi light is on internet light isn't. Have checked all wires and

rebooted so many times.

My land line phone is working good

it so annoying this is the third day

Re: No internet for 3rd day

TomThumb5ive — Wed, 20 Mar 2024 22:00:21 GMT

@Cc79 you can run the sky line check from here,

https://www.sky.com/help/articles/broadband-diagnostic-start

it will also run over a mobile data connection or you can access it via the MySky app if you have that available.

If a line fault is detected it should give you the ability to book an engineer or at least give an insight as to the cause of your issues / offer troubleshooting steps.

Unfortunately unless a fault is re identified, at some point, you will need to place a call to sky to get this looked into.
Remote fixes are possible, but you will need to let sky know you still have issues.

Do let the forum know how you get on or if you require further help.

Tom...

Re: No internet for 3rd day

Cc79 — Thu, 21 Mar 2024 09:50:55 GMT

I've tried everything

Re: No internet for 3rd day

jamesn123 — Thu, 21 Mar 2024 11:21:17 GMT

Hi @Cc79

I have escalated your post to Sky. Look out for a message on the forum

Re: No internet for 3rd day

Greenfingers001 — Thu, 21 Mar 2024 11:37:47 GMT

Thanks for escalating this. We’ve sent @Cc79 an invite to chat.

Re: No internet for 3rd day

Cc79 — Thu, 21 Mar 2024 12:08:36 GMT

Hi seen your messages