topic Re: Always had a slow WiFi speed in Broadband

Always had a slow WiFi speed

Tuck.q — Mon, 11 Mar 2024 16:11:55 GMT

Hi I've also has a slow WiFi speed. Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 14009331 47596894 0 75189 5590190 36:07:20 LAN Up 15909423 6666552 3 5632824 68430 36:09:19 WLAN (2.4 GHz) Up 1683858 528749 0 9149 141 36:07:21 WLAN (5 GHz) Up 25005494 8952185 0 0 50484 36:07:11 Broadband Link Downstream Upstream Connection Speed 25000 kbps 4996 kbps Line Attenuation D1(13.2 dB) , D2(33.8 dB) , D3(55.9 dB) U0(0.5 dB) , U1(25.6 dB) , U2(42.1 dB) Noise Margin 7.8 dB 6.4 dB I've had open reach out a few times and they've done lost of things like changed something in the pavement, the wiring to the house and the box on the wall of the house (sorry im not great st this stuff lol). They say i can't get a faster connection but we'll under my guaranteed speed of about 36mbps! Next door are on the same package as me as get about 42mbps!? Just wondering if there is anything my stats show/ for any advice really lol ive been told I won't be able to get anything faster than what I'm getting as I said and it seems odd that the house next to me gets a much faster speed thats all Cheers for any help

Re: Always had a slow WiFi speed

Highlinder — Mon, 11 Mar 2024 17:16:34 GMT

@Tuck.qCan see you have a dpwnstream noise margin. Have you tried to run the broadband test to see it can find any external faults?

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Always had a slow WiFi speed

Tuck.q — Tue, 19 Mar 2024 20:56:25 GMT

Hello sorry for the late reply I've had some family issues unfortunately.

Thank you so for your message and that it shows there is an actual problem, I don't understand it all as I say lol

I've had multiple sky engineers out and open reach as I say and keep getting told there is nothing they can do!?

Everytime I do the test it flags up as an issue when I first go onto it, then when I press the "fix issue" check thing none of the results change but it comes up all green saying its fine....

Re: Always had a slow WiFi speed

Highlinder — Tue, 19 Mar 2024 21:33:38 GMT

@Tuck.q The last picture shows the speed you are supposed to get is 36.3 mb/s and you are only just getting over 23 mb/s there is clearly an issue with your broadband for everyone to see.

Can you put your details in the form in the link below and post a screenshot hiding the private information in the top-left corner.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Always had a slow WiFi speed

Tuck.q — Tue, 19 Mar 2024 22:02:32 GMT

Alright bud and honestly thank you for you help.

Next door are on the same sky thing as us too and get over 40mbps! Honestly this has been going on for years and never got anywhere near to the speed we should be getting!

I hope this is what you wanted me to send lol.

this is what next door get and ive shown this to sky/all the engineers since I took the picture too

Re: Always had a slow WiFi speed

jamesn123 — Thu, 21 Mar 2024 10:21:29 GMT

Hi @Tuck.q

If you have had Openreach round and they have said there is nothing they can do then you may be a bit stuck. The problem is Openreach are focusing more now on FTTP rollouts so they are reluctant to fix minor copper faults like yours, instead they tend to just feedback to Sky that its not repairable and then Sky just say you can leave your contract without penalty.

Re: Always had a slow WiFi speed

Tuck.q — Mon, 25 Mar 2024 04:17:57 GMT

Yes mate they have been out a few times and done a couple of things but think im just stuck until they get around to putting new fibre stuff in right!? Thank you and @Highlinder for any kind of help and replies

Re: Always had a slow WiFi speed

Tuck.q — Mon, 25 Mar 2024 22:07:16 GMT

@Highlinder just wondering if there is anything more you could suggest for me to do about this buddy!?

Re: Always had a slow WiFi speed

Tuck.q — Mon, 25 Mar 2024 23:39:58 GMT

Also if anyone could just give me an upfront answer its would be amazing lol even if the answer is that im definitely just screwed! 🤣 thats still a 'problem solved' like to me 👍even if the answer isn't one that I would want i would at least get a definitive answer of "yes stop wasting your time, you'll have to wait for the fiber to be installed!" Lol I know there is an issue, I've been told there is definitely an issue/they probably aren't interested in fixing it (and honestly thank you both for the responses too) but is that that!? Ive been told if I downgrade my subscription I won't even get anywhere near the speed I'm getting (but paying for much more lol) but annoyed about it obviously 🤔🙄😤 is there any options what so ever people!? Even the answer i don't want is still an answer to me! 😕🤔👍😘

Re: Always had a slow WiFi speed

Chrisee — Tue, 26 Mar 2024 07:55:37 GMT

@Tuck.q forum membersxare customers like yourself so dont have definite information. However the fact Openreach have been out and not sorted your line and the offer by Sky for younto leave without penalty fit a pattern we are seeing more and more. The long term solution is a full fibre connection but that could be years away.

Effectively your choice is to stay on your current package with Sky who like every other ISP don't discount prices based on speed as their costs are fixed. Switching to another isp using the same line is pointless as the costs and speeds will be much the same. The best solution is to switch to a provider who doesn't use Openreach such as Virgin Media or one of the many smaller Altnet suppliers if one has cabelled your road. Other than that Mobile Broadband works for lots of people and isn't much more expensive. Starlink which is a satellite service is also an option but is pricy.

Re: Always had a slow WiFi speed

Tuck.q — Sun, 18 Aug 2024 01:37:12 GMT

sorry sending this on my phone and can't really see what screenshots ive added lol but getting really hacked off with this all now! I know you were straight up with me about stuff and I appreciate that massive my friend.

But then sky max or what ever the ucking hell its call came out and was promised yet again faster speeds and get slower ones! Not only that but send the old router back but apparently they didn't get it and got charged an extra £60 or something! Honestly sorry to rant and hopefully the screenshots saying I've been under the speeds more often than not have been sent lol but honestly with the new router its so much worse and half the time doesn't work at all! Not sure who will see this or you are the right person who can forward it on but just hoping someone will or can please lol its taken me about an hour to find out what ever it said to go to at the end of the red message box thing to claim money back! No link! No robot message thing that sends you through to the right place typing thier exact/ bold thing to check! Just so flipping fuming right now! Again sorry for ranting but for... none existent sky daddys (not religious lol) sake its ridiculous!

Re: Always had a slow WiFi speed

TimmyBGood — Mon, 19 Aug 2024 09:02:16 GMT

@Tuck.q wrote:

But then sky max or what ever the ucking hell its call came out and was promised yet again faster speeds and get slower ones!

A Max Hub (or any other router, whether Sky brand or not) cannot improve a dodgy copper line: that's simply not possible by plugging something in at the end of it, and you absolutely shouldn't have been offered an 'upgrade' on that basis.