topic Internet light off but wireless light on in Broadband

Internet light off but wireless light on

CadComicArt — Wed, 20 Mar 2024 21:29:17 GMT

For three days my internet hasn't been working but the wireless and power light are green, have tried troubleshooting but hasn't resolved the issue. No contact number for sky to talk to anyone who could help

Re: Internet light off but wireless light on

Greenfingers001 — Thu, 21 Mar 2024 09:43:22 GMT

Hi there @CadComicArt , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet light off but wireless light on

Lisa-P1987 — Sat, 23 Mar 2024 12:20:27 GMT

We are still looking to help you @CadComicArt . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks