topic Broadband and WiFi keeps dropping continuously in Broadband

Broadband and WiFi keeps dropping continuously

Joobee — Wed, 20 Mar 2024 19:21:28 GMT

My Broadband and WiFi keeps constantly dropping. My TV says I have no Internet connection, and says I have a problem connecting to my router, but when I run tests, everything comes back as all ok.

Same with iPads and laptops, and we both work from home so this is becoming very annoying. Nothing seems to fix the issues

Re: Broadband and WiFi keeps dropping continuously

Marge22 — Wed, 20 Mar 2024 19:32:17 GMT

Having the same problem , for few days now .

Re: Broadband and WiFi keeps dropping continuously

Highlinder — Wed, 20 Mar 2024 19:35:29 GMT

@Joobee Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Broadband and WiFi keeps dropping continuously

Joobee — Wed, 20 Mar 2024 20:19:29 GMT

@Highlinder

Router Statistics

System Up Time: 00:28:46

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 41384 81592 0 3946 20785 00:26:57 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 58279 17869 0 2942 1331 00:26:39 WLAN (5 GHz) Up 35737 26890 0 396832 17844 00:18:24

Broadband Link Downstream Upstream Connection Speed (Kbps) 79999 20000 Line Attenuation (dB) DS1:11.2 DS2:24.2 DS3:35.9 US0:3.8 US1:18.5 US2:27.2 Noise Margin (dB) DS1:3.8 DS2:3.8 DS3:3.8 US0:12.1 US1:11.8 US2:12.0

Re: Broadband and WiFi keeps dropping continuously

jamesn123 — Thu, 21 Mar 2024 11:15:10 GMT

Hi @Joobee

The stats you posted are not that useful as the router was rebooted only 28mins before. Can you please post your router stats again after the next time you notice a drop but before you reboot the router if you need to reboot it