topic Re: No internet connection in Broadband

No internet connection

Soneo2285 — Wed, 20 Mar 2024 17:40:41 GMT

Today is my activation day, after I set up everything I notice that the internet has no light. I tried to connect and direct me to captive wi-fi ai follow the steps and still unable to connect.

Re: No internet connection

Laing1 — Wed, 20 Mar 2024 20:05:30 GMT

@Soneo2285 wrote:

Today is my activation day, after I set up everything I notice that the internet has no light. I tried to connect and direct me to captive wi-fi ai follow the steps and still unable to connect.

@Soneo2285 it may still be activated today as it can take up to midnight to activate if its not activated by then you would be best to contact Sky in the morning

Re: No internet connection

Soneo2285 — Wed, 20 Mar 2024 19:19:21 GMT

So its normal that I cant connect during activation day, and just wait the following day if unable to connect. Will someone came to our house to fix the issue or just need to contact Sky costumer service?

Re: No internet connection

Highlinder — Wed, 20 Mar 2024 19:39:32 GMT

@Soneo2285Most of the time when it comes to activation day that you can connect the router and data does flow. But sometimes this does not happen as planned and can take till midnight for it to happen, also sometimes it does fail to happen.

Re: No internet connection

Soneo2285 — Wed, 20 Mar 2024 23:28:08 GMT

I will just wait till midnight and tomorrow if still mo connection I'll try to contact Sky. Does anyone knows how to contact the Sky?

Re: No internet connection

SamiYousafzai1 — Thu, 21 Mar 2024 04:14:29 GMT

Our net is very slow